PolishEnglish (UK)

Read and Write at AÇEV (AÇEV?de Oku Yaz)

Literacy requirements in today’s information-based economies and societies have moved beyond basic reading and writing; critical thinking skills and the ability to utilise technology are needed. Online public services (e-government, e-learning, e-health) are becoming more and more common. On the other hand, adults who have no digital literacy skills are at risk of being excluded from the benefits of the information society. On the basis of these facts, in 2011, Mother Child Education Foundation (ACEV) began developing the Web Based Literacy Program (WBLP) to meet the changing needs of adult literacy learners and to reach disenfranchised groups outside of the formal education systems. WBLP has been developed mainly for the adults who cannot attend classes on a regular basis. But additional to this, WBLP is being used in hybrid literacy courses as an web-based resource. WBLP operates through a learning portal where users can login from anywhere and anytime provided they have access to a computer and internet connection. Read&Write at ACEV consists of 5,500 screens geared to impart basic numeracy and literacy skills and focused on the themes like gender roles, parenting, reproductive health, citizenships rights, disability rights, environment, diversity and inclusion. It became operational in December 2011 and 5,000 users have already signed up. Read&Write at ACEV is a dynamic learning system: the online tutoring tools within it allow its 30 tutors to check the learners' progress at exercise level at any time.

Who are the e-volunteers?

Our online tutors are the adult literacy tutors who had conducted adult literacy classes several times in the past. After a two or three-year period of any particular volunteer work, the volunteers need a change and are interested in new types of volunteering. The online tutoring as a new type of volunteer work allowed us to meet this need of our volunteers. ACEV trains its adult literacy tutors wishing to be an online tutor and meet the criteria of the online tutoring. This model will be varied by working with volunteers without adult literacy tutor certificate in the future.

How many e-volunteers are involved?

Currently, the learning portal has 30 online volunteer tutors. 5 of them have been involved in this work from its start in November 2011 and are working as supervisors at the same time. 25 of them are our former volunteer adult tutors from Adana, Ankara and Diyarbakir and Istanbul.

Whom do they address the project to? Who is the recipient?

Turkey has 3 million adults who cannot read and write. Additional to the adults with no literacy skills, there are 3,5 million adults had not completed primary school but self report to be ‘literate’. Read&Write at ACEV targets all these adults with no or low literacy skills.

How do they verify the e-volunteers’ competences before they start the co-operation with them?

In our model, the required competences for online tutoring is two-fold: firstly the online tutors should be familiar with the process of becoming literate, and secondly, they should have basic ICT skills and should be online daily if it is possible, and if not at least once in every 48 hours. As our all online tutors had worked for a while as adult tutor, they possess the first competence automatically. In order to verify the competence concerning ICT skills and being online, we get supervisors? Views for each candidate. The candidates who need to be supported in terms of ICT skills have always the opportunity (within or after the online tutor training) to receive assistance from their online supervisors. Also, the candidates completed the online tutor training, sign a contract in which they ensure that they fulfill the task expected from them.

How do they ensure the safety and the quality of the e-volunteers’ work?

In our model, ACEV provides each online tutor with an online mentor/counsellor, who provide support and guidance. The online mentors can follow the communication between the online tutors and their learners through the system and are responsible to support the online tutors with their advice and feedback (the permission for this is granted with the signed online tutor contract). The online mentors are paid semi-professionals and always available through the system. The online mentor team is composed of the 5 online tutors who have been involved in this work from its beginning. These 5 online mentors continue to give online tutoring in the system, in order to remain on the ball technically. The online mentors can turn to the admin of the learning portal when they have content-related or technical questions.

Name of the organisation: ACEV

Project title: Read and Write at AÇEV (AÇEV?de Oku Yaz)

Website: http://www.acevdeokuyaz.org/