PolishEnglish (UK)


The project was launched as an online pilot project to offer online support for young people. The main target was teenagers. The service(s) are delivered through our website where apart from information, articles, games and other online activities the main focus is for the young that need support – they can now be helped through the 3 mediums of chat, e-mails and forums (all accessible in a form in the middle of the website). The youths using the service can remain anonymous throughout the process of using it. In the event of demands or need for support, users can present their problems online from the comfort of their home PCs, laptops, smartphones, tablets, etc. The demands will reach a Report Manager situated at the office of www.kellimni.com. Here a trained team of volunteers answers e-mails or chats live with service users to support them in their needs. Responding to e-mails usually happens from volunteers’ homes. Chatting services are also offered online and live at the service users' home.

Who are the e-volunteers?

We are open to accept volunteers all year round. Many a time we only afford to hold a two-year recruitment and annual training. The need of volunteers is constantly growing because we are trying to expand our services and the need arises. However there are limitations in funds this is not always possible. We ask the prospect e -volunteers to fill in an e-application found on the website to apply. All kinds of volunteers can be recruited, however people with social, psychological or child-caring experience are given priority.

How many e-volunteers are involved?

Around 16 e- volunteers are currently involved in the project and most of them have been with us from the start. An additional 6 help us in marketing and administration work.

Whom do they address the project to? Who is the recipient?

The recipients are young people. The main target consists of teenagers, thus we cater mostly for youths between the ages of 11 and 21. The informative section is also aimed for adults who would like to refer to our services caring for the young.

How do they verify the e-volunteers’ competences before they start the co-operation with them?

E-volunteers interested in participating are asked to fill in an online application form found on the website. From here they have to submit a copy of a recent police conduct, 2 references and an updated curriculum vitae. Then they are called for an interview and from here it is

determined what they have to offer to the service and also if they are fit to do voluntary work with kellimni.com. Then volunteers undergo a minimum of 40 hours of training conducted by professionals. This training serves also as a screening process to assess the soon to be e-volunteers. If they succeed in their training they can start a trial phase of working with a more experienced volunteer. The whole process is held under strict supervision of professional supervisors.

How do they ensure the safety and the quality of the e-volunteers’ work?

All of the work done and held by the e-volunteers is held under strict supervision of professional supervisors who are ultimately responsible for the quality of the e -volunteers' work. All supervisors are qualified and experienced people.

Name of the organisation: kellimni.com, SOS Malta

Project title: kellimni.com

Website: http://www.kellimni.com/