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Our Town - to Know It is to Love It

How to connect walking tours around the city with network activity involving seniors and young children at the same time? 

‘Our Town - to Know It is to Love It’ seems to be a reliable answer. The project represents a mean of connecting and activating people at different ages, with special emphasis on socially excluded groups (such as seniors, children and youth).


Laureate of the 2nd edition of the   

Walking tours around Rijeka are organized monthly with the goal to familiarize the public with the rich, but often neglected, town's cultural heritage. At the same time they are tied to journalism, photography and video production workshops, providing the attendants with the chance to use their skills in practice. Photos, reports and videos covering the walks are published in e-newspaper Rijeka-in, as well as in a specially formed e-club, a virtual platform for sharing multimedia materials as well as knowledge and experiences about Rijeka and its heritage, for all those included in the project. 


Participation in the virtual life of e-club motivates the members to expand on their IT skills and share information about Rijeka, which makes them to become involved in creation of a common goal - sharing knowledge of the town’s history!

Website: http://www.ctk-rijeka.hr/hr/upoznajmo_svoj_grad 


Who are the e-volunteers taking part in the project? How did you start the cooperation with them?

E-volunteers participating in the project are: Hermina Buneta, Višnja Čandrlić, Ivan Bušić, Alida Lešnjaković, Marina Mrazovac, Branka Bosanac, Davor Pleše and Tamara Vojnović. This group consists of senior citizens, college graduates and enthusiasts with developed social awareness. Our cooperation began mostly through different workshops organized by CTC Rijeka. Senior citizens Hermina and Višnja, who can be considered the project’s driving force, participated in the IT class for seniors, decided to get involved in some of CTC’s volunteering projects and ultimately initiated this project. Other e-volunteers joined in on their own initiative, after learning about the project and recognizing its values.

How many e-volunteers are involved in the project? (How many e-volunteers are currently engaged in the project? How many of them have been involved in the project from its start?)

Currently, eight e-volunteers participate in the project. Two of them were involved in the project from the start, together with five members of Pro-torpedo (organization for the preservation of Rijeka’s cultural and industrial heritage) who volunteered as tour guides and helped in initiation of the e-club.

How do you verify the e-volunteers’ competences before you start the cooperation with them?

All potential volunteers have to fill in the form where they have to state their formal and informal education, their skills, level of computer literacy, foreign languages they can use, fields of interest, groups they would like to work with and time that they are willing to dedicate to volunteering. After the application, they are invited for an interview with the volunteer coordinator or/and the CTC expert team. For those who would like to volunteer on positions requiring high level of computer literacy, we carry out tests – in case that they do not meet the standards, we offer them a free education in one of the educational groups. Before the beginning of involvement in the project, we meet the volunteer with the team, arrange his/her volunteering position and activities, and finally define them with a contract. Their work is than followed up by their coordinator and reports are written.

How do you ensure the safety and the quality of the e-volunteers’ work?

Safety of the e-volunteers concerning their work in the e-club is ensured through careful administrating and moderating of the Facebook group, as well as through giving out specific instructions and etiquette advice to all new members. Volunteer coordinator is a person who professionally deals with Internet safety and parental control, meaning that all coordinators are aware of rules of conduct and netiquette and have to comply (what the coordinator regularly overlooks). E-volunteers are not allowed public statements or commenting past defined rules. These and other activities are defined by the Law on Volunteering in Republic of Croatia, as well as by the CTC’s Volunteer Ordinance available to the volunteers and published on CTC’s website.

Quality of the e-volunteers’ work is monitored through their monthly submission of the diary of volunteering hours to the project’s organizers. E-volunteers also give reports on the progress of their activity through our e-mail correspondence.